Returns & Refunds policy
Right of Withdrawal (Online Purchases Only)
As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.
Withdrawal Period
The 14-day period begins the day you receive your order.
To exercise your right, you must notify us via email at [insert email] within this time frame.
Return Conditions
Items must be returned in unused, original condition, with all original packaging and tags intact.
Footwear must be tried on indoors only.
We reserve the right to refuse returns of items that show signs of wear or damage.
How to Return
To initiate a return:
Email us at sneakhypecy@gmail.com with your order number and reason for return.
Package the items securely.
Send the items to the return address we provide.
Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.
Refunds
Once we receive and inspect your returned item(s), we will issue a full refund (excluding original shipping costs) within 14 days via the original payment method.
In-Store Purchases
For purchases made in-store, we offer an exchange or store credit within 14 days, provided the item is unused and in resalable condition. Refunds are not issued for in-store purchases unless the item is defective or not as described.
Non-Returnable Items
Gift cards
Used or worn footwear/apparel
Items returned after the 14-day window (unless defective)
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at [insert email]. You are entitled to a full refund, replacement, or repair in accordance with EU consumer rights.
Contact Us
For any return inquiries, please contact:
Sneak Hype Cy
Email: sneakhypecy@gmail.com
Phone: +357 96169170
Return Address: Tryfona Tryfonos 36